QUEENSLAND METAL ROOF SPECIALIST PTY LTD PRIVACY POLICY

1. Our Commitment to Privacy

Queensland Metal Roofing Specialist Pty Ltd is committed to protecting the personal information of our customers, contractors, and website visitors. We handle your data in accordance with Australian law to ensure your privacy is respected at every stage of our roofing services.

2. Information We Collect

We only collect information that is reasonably necessary to provide you with our metal roofing products and services. This includes:

  • Contact Details: Name, physical address for site inspections, email address, and phone numbers.

  • Project Information: Roof measurements, photos of your property, and specific metal roofing requirements.

  • Payment Information: Details required to process invoices (note: we do not store sensitive credit card data on our servers).

  • Digital Data: IP addresses, browser types, and website usage statistics via cookies to improve our online experience.

3. How We Use Your Information

Your data is used primarily to deliver high-quality roofing solutions:

  • Providing quotes and completing roofing installations or repairs.

  • Communicating regarding scheduling, warranties, and maintenance.

  • Improving our customer service and responding to enquiries.

4. Disclosure of Information

We do not sell your personal information. We only share it with third parties when necessary, such as:

  • Contractors: Specialised installers or delivery teams helping with your project.

  • Suppliers: Providing your address to metal manufacturers for material delivery.

  • Legal Requirements: If required by law, such as for Queensland Building and Construction Commission (QBCC) compliance or court orders.

5. Security and Retention

We take appropriate steps to protect your data from unauthorised access, loss, or misuse.

  • Storage: Your information is stored securely in physical files or protected electronic servers.

  • Retention: We generally keep project records for a minimum of 7 years to meet legal and warranty obligations.

6. Your Rights and Access

You have the right to access the personal information we hold about you and request corrections if it is inaccurate.

7. Contact Us

If you have questions or wish to make a privacy-related complaint, please contact our Privacy Officer:

  • Email: admin@qmetalroof.com.au

If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).